Baylor Scott & White Medical Center – Trophy Club complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.

Baylor Scott & White Medical Center – Trophy Club complies with applicable Federal civil rights laws. It does not discriminate based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression. Baylor Scott & White Medical Center – Trophy Club does not exclude people or treat them differently because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Baylor Scott & White Medical Center -Trophy Club:

• Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
• Qualified sign language interpreters, video remote interpreting, or other aids for hearing-impaired individuals
• Written information in multiple formats, including large print, audio, accessible electronic formats, or other formats for visually impaired individuals
• Provides free language services to people whose primary language is not English, such as:
  • qualified interpreters or a language line
  • information written in other languages

If you need these services, Baylor Scott & White Medical Center – Trophy Club’s Chief Quality Officer at (817) 837-4608.
If you believe that Baylor Scott & White Medical Center – Trophy Club has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability, or sex, you can file a grievance with:

Chief Quality Officer
Jeff Hinkel Sr. BS, RN
Baylor Scott & White Medical Center – Trophy Club
2850 East State Highway 114
Trophy Club, Texas 76262
(817) 837-4608
jhinkelsr@uspi.com

You can file a grievance in person or by mail, fax or email.  If you need help filing a grievance, Baylor Scott & White Medical Center – Trophy Club’s ADA Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C.  20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Baylor Scott & White Medical Center – Trophy Club complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-817-837-4600.

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-817-837-4600

Chinese: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 817-837-4600

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-817-837-4600

Arabic: خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال 1-817-837-4600

Urdu: ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم. 817-837-4600

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-817-837-4600

French: ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-817-837-4600.

Persian: توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما
1-817-837-4600 فراھم می باشد. با تماس بگیرید

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-817-837-4600.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-817-837-4600

Japanese: 注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-xxx-xxx-xxxx（TTY:1-817-837-4600

Laotian: ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ. ໂທຣ 1-817-837-4600.