Real Patients. Real Stories.
Our goal is to deliver the best personal care through Five Star service.
Please read some of the actual comments from our patients and visitors about our staff who made their stay the very best.
Preop RN’s Jessie and Whitney were phenomenal. I NEVER pressed my call light for pain medicine. They were on top of my pain needs before I could request for more. They were super attentive to my needs as a patient and my wife’s comfort as a family member. Jessie and Whitney made my first every surgery as “pleasant” as possible with their friendly attitudes. As an RN myself, they superseded my own expectations and they should both be acknowledged and rewarded.
Andy, my recovery room RN, was awesome and so attentive to my recovery and kept my wife well informed of my condition when I was not able to speak for myself.
I was treated like a queen! The nurses were wonderful; I felt like I was in good hands. The anesthesiologist was understanding, and helped me feel better about “going under.” My room was immaculate, the temperature very comfortable, and the blankets were cozy. Thank you all for taking great care of me.
This was the first time I was absolutely confident and not incredibly nervous, and it’s because of your staff. They’re all amazing.
Being my first surgery, I really did not know anything. I felt very comfortable and very calm after my pre-op and also after the surgery.
Dear Trophy Club Hospital Staff,
Thank you SO much for the excellent care you gave my husband before, during and after his surgery under Dr. Scott Wagner. You were ALL so kind, compassionate, caring and so professional! Thank you again!
Everyone makes you fell like family. Very concerned about comfort while waiting for surgery.
Great experience overall – the staff was awesome! So personable & friendly & helpful.
PHENOMENAL MEDICAL TEAM! ABSOLUTELY THE BEST STAFF! I was made to feel at ease. Treated like royalty! First class establishment!
My wife and I have used your facility on multiple occasions. We have constantly been impresses with the organization and efficiency.
The staff was attentive and addressed all of my needs. They were all professional and kind. This type of care is greatly appreciated when dealing with surgery.
OUTSTANDING NURSES. Superb surgeon and anesthesiologist. The entire team was outstanding and should be recognized. Great facility. Caring people.
I was in pain and the RN’s were prompt to relieve it. I’ve been an RN for 40 years and I appreciate their professionalism and compassion.
Great place – I’m glad I chose TC ER while in a difficult situation.
Dr. called two days later to check on me. That’s never happened before. Very thoughtful.
Best, fastest emergency room visit ever experienced! Courteous, fast and efficient. And a follow up phone call a couple days later.
Nurses always washed their hands every time they came in the room.
I can’t say enough good about the professionals that cared for me. Each of them were wonderful!
Your nurses are GREAT! (and I have experience with nurses as my daughter and son-in-law are nurses).
Very kind even to small, messy grandkids. Thanks!
This hospital was over the top perfect!! You all did an awesome job!!
Some of the best meals – not close to what anyone would say “Hospital Food.” All of the food service personnel are some of the best. Thank you, Michael for making our food seem personal.
Usually if one goes to a doctor’s office or a medical facility, one should bring a book. At Baylor I could barely read one page article in a magazine between procedures. I finally felt as though my time was just as valuable as the doctor’s.
The food was excellent in menu and taste. The food service personnel were very friendly.
The nurses, both floor and specialized, were far beyond expectations.
The chef came to my room and was so very kind. He truly cared about my likes and dislikes and the food was good.
My experience was positive from the beginning to end. I received a call from the pre-op nurse one week prior to surgery. She was very kind, knowledgeable and thorough. The anesthesiologist reviewed my chart one week prior to surgery and reached out to my physician regarding my medications; the nurse followed up the following day to make sure I had been contacted by my physician and address any questions/concerns I had. I had minimal wait time at registration and was called to the pre-op area less than 10 minutes after registering. The staff and physicians were very knowledgeable and explained the procedure in detail. They took the time to answer all my questions and made sure I understood the procedure/complications. I was very nervous that day and the staff recognized this. Everyone was very friendly and re-assuring. I went into surgery without anxiety or fear, knowing that I was inc capable hands. I was most impressed with the team work and level of attention and care I received post-surgery. I developed a heart block towards the end of the surgery. I woke up to an entire team attending to me. This could have been a chaotic/distressing experience. However, the team worked so well together. The work-up and transfer went quickly and smoothly. The entire team (including the physicians), were very professional and kept me and my husband informed the entire process. Despite learning of this new condition of my heart, I knew I was in good hands. Thank you, Dr. Roberts, nurses, assistants, anesthesiologist and all who were involved in my care, for the superb medical care I received that day. I would recommend family and friends without hesitation.
I have never experienced such kind and understanding care in a hospital.
If I could have all of my medical care done here, I would.
This place is great & all the people who are working are very professional. We are very happy with everything!
Wonderful! Loved my experience! Staff was friendly, even so early on a Friday morning! I appreciate the hard work and comfort they gave me!!!
Have visited the emergency room several times with my wife – always a nice experience – very professional.
All of the nurses & aids did an excellent job. I appreciate their friendliness and great care. Also, PT did a great job as I had a TRR and I was very scared. They made me feel confident & on track.
I really appreciate the “joint class” I attended a week prior to surgery. Very helpful.
The nurses were amazing, this was my 1st stay in a hospital & they made me feel comfortable.
Thank you for an anxiety free experience for someone going thru this for the 1st time. Thank you so much for all you did for me!
This was our fourth surgery at your hospital in the past two years. We have been very happy with all four visits.
I love the size of the waiting area and the privacy of each section. It is very comfortable for waiting as a patient and for family.
I have zero complaints! It was my first ever procedure & being under anesthesia. Everyone went above and beyond to alleviate my stress and nervousness. Everything was Great! More than I ever expected.
Before admission I took the Joint Class and found it very informative